 | | is bonded and insured.
|
 | | provides references.
|
 | | has experience in caring for pets and is clearly mindful of their safety and well being.
|
 | | provides written literature describing services and stating fees.
|
 | | visits the client's home before the first pet sitting assignment to meet the pets and get detailed |
| | information about their care.
|
 | | shows a positive attitude during the initial meeting and seems comfortable and competent dealing with |
| | animals.
|
 | | wants to learn as much as possible about the animals in his or her care.
|
 | | provides a service contract which specifies services and fees.
|
 | | is courteous, interested and well informed.
|
 | | takes precautions to make sure a client's absence from home is not detected because of any careless |
| | actions or disclosures by the sitter.
|
 | | keeps regular office hours and answers client inquiries and complaints promptly.
|
 | | conducts business with honesty and integrity and observes all federal, state and local laws pertaining |
| | to business operations and animal care.
|
 | | has a veterinarian on call for emergency services.
|
 | | has a contingency plan for pet care in case of inclement weather or personal illness.
|
 | | provides initial and ongoing training for its sitters.
|
 | | screens applicants for employment carefully.
|
 | | calls to confirm, or has the client call to confirm, that the client has returned home as scheduled.
|
 | | refrains from criticizing competitors.
|
 | | provides a service rating form for clients.
|
 | | exhibits courtesy and professionalism in all dealings with staff members, customers and industry |
| | colleagues so as to present the pet sitter and the pet sitting industry favorably and positively.
|